Welcome to ACM Groupsite - ACM's Online Community!
ACM Groupsite is the Association of Children's Museums' central hub online. It's a space where children's museum staff, stakeholders, and partners can view upcoming events from ACM, network with other children's museum professionals, and ask for advice, share ideas, and access resources on our discussion boards.
The ACM Member Resource Community and Hand to Hand Community are benefits for ACM members. If you are interested in joining ACM, contact Membership@ChildrensMuseums.org.
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RECENT ACTIVITY
Beth Housewert posted a reply on Re: Frontline Staff Customer Service Training
Monday, Sep 16, 2024 at 5:00 PM
Said: Khadija, I do a monthly 4 part workshop series that is perfect for younger staffers working on the floor (and honestly for anyone who interacts with guests). The training focused in on Museum Engagement and Initiating Play in t...
Nikki Myers posted a reply on Re: Frontline Staff Customer Service Training
Monday, Sep 16, 2024 at 4:55 PM
Said: Following!
Khadija Ahmaddiya posted a new Topic
Monday, Sep 16, 2024 at 4:24 PM
Frontline Staff Customer Service Training
Hi friends, Cayton Children's Museum in Santa Monica, CA is looking to resource our frontline staff with customer service training. Have you come across or experienced great trainings? This could be in person facilitators or online. How are you addressing basic customer service skills? We find that our staff is much younger than the parents we serve and communicating can be a bit intimidating - have you had similar discussions? Looking to gain all the perspectives ~
Cheers friends...
Cheers friends...
Hana Elwell posted a new Topic
Monday, Sep 16, 2024 at 11:13 AM
Culture Shift/ Organizational Culture "Lunch Hour" webinar
Join Rebecca Shulman of Museum Questions Consulting on Tuesday, September 19th at noon (Eastern time) for a Culture Shift online "lunch hour" - an informal webinar intended to answer questions about Culture Shift and about organizational culture in museums more generally.
Join Rebecca to talk about key leadership qualities and a focused, programmatic approach to transforming culture. After a brief presentation I’ll answer questions about organizational culture, her recent r...
Megan Dietz posted a reply on Re: Museum Facility Usage Guidelines--What Acti...
Monday, Sep 16, 2024 at 10:25 AM
Said: We have two spaces that can be rented out for events. There is an online form that people fill out to request the rental, then our community engagement manager contacts them and does all the planning and scheduling. We have ...
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