Welcome to ACM Groupsite - ACM's Online Community!
ACM Groupsite is the Association of Children's Museums' central hub online. It's a space where children's museum staff, stakeholders, and partners can view upcoming events from ACM, network with other children's museum professionals, and ask for advice, share ideas, and access resources on our discussion boards.
The ACM Member Resource Community and Hand to Hand Community are benefits for ACM members. If you are interested in joining ACM, contact Membership@ChildrensMuseums.org.
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RECENT ACTIVITY
Meghan Kelly posted a reply on Re: Staffing: Costs, Discipline, Customer Service
Friday, Aug 12, 2022 at 12:35 PM
Said: We are far from perfect, but we do a few things that help bridge the gap between our floor staff and office staff. 1.) We have start of day and end of day meetings with all available staff. We go over the schedule, groups, ...
Kerstin Landwer posted a reply on Re: Staffing: Costs, Discipline, Customer Service
Friday, Aug 12, 2022 at 9:30 AM
Said: Thanks for the kind words, Fred!
Fred Mutz posted a reply on Re: Staffing: Costs, Discipline, Customer Service
Friday, Aug 12, 2022 at 9:29 AM
Said: I hate to say this, but your situation is far from unique. I came to this museum in March of 2019 and I came into an environment that was to say the least, very toxic. There were cliques, people pitting this department against that one,...
Kerstin Landwer posted a reply on Re: Staffing: Costs, Discipline, Customer Service
Friday, Aug 12, 2022 at 9:15 AM
Said: If you are seeing negative behaviors, I cannot emphasize the importance of documentation. Follow the three-step method of discipline: 1. Verbal warning (document informally)2. Written warning (document and have the employee...
Teresa Craft posted a reply on Re: Staffing: Costs, Discipline, Customer Service
Thursday, Aug 11, 2022 at 6:47 PM
Said: Even our small staff sometimes feels a rift between floor and office people - which is not helped by the fact that the offices are in a different building. Some things we have done to help show/remind everyone of the different job dutie...
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