Welcome to ACM Groupsite - ACM's Online Community!
ACM Groupsite is the Association of Children's Museums' central hub online. It's a space where children's museum staff, stakeholders, and partners can view upcoming events from ACM, network with other children's museum professionals, and ask for advice, share ideas, and access resources on our discussion boards.
The ACM Member Resource Community and Hand to Hand Community are benefits for ACM members. If you are interested in joining ACM, contact Membership@ChildrensMuseums.org.
MOST RECENT POSTS
1
7
56 views
7 replies
2
35 views
1 reply
4
80 views
5 replies
6
108 views
5 replies
8
75 views
7 replies
1
29 views
0 replies
3
84 views
3 replies
1
73 views
0 replies
3
40 views
2 replies
FILE CABINET
COMMUNITIES
No non-private communities to display.
RECENT ACTIVITY
Erin Ray posted a reply on Re: Incident Report Procedure
Thursday, Jul 15, 2021 at 8:42 AM
Said: Thank you both!
Danielle Desjardin posted a reply on Re: Incident Report Procedure
Thursday, Jul 15, 2021 at 8:36 AM
Said: We have an incident report policy in place for Management only. We do not have staff fill out the reports only Managers. When I do have to fill out a report and a staff member is involved in any form, I take their statement with the inc...
Danielle Desjardin posted a reply on Re: Asking Guests to Leave
Thursday, Jul 15, 2021 at 8:33 AM
Said: I have unfortunately had to ask guests to leave. We do not have security on staff. I have verbally told them they need to leave the Museum and we will refund their tickets. One time this worked and I was able to walk them out without fu...
Heather Sellgren posted a reply on Re: Asking Guests to Leave
Thursday, Jul 15, 2021 at 8:15 AM
Said: I'm quite interested in this because we, too, have had incidents of guests being very rude and confrontational to staff as it relates to our mask requirement.
Lauren Kaye posted a new Topic
Wednesday, Jul 14, 2021 at 7:09 PM
Asking Guests to Leave
Hello,
We have had a few incidents since we've reopened where guests have been very aggressive towards staff. We are looking for the mechanics of how you ask a guest to leave and then physically remove them from campus. Do you involve security? Do your managers ask them to leave and escort them to the exit? We are just not sure of a good procedure for this and would like some feedback on how you handle if this has come up at your institution.
Thanks,...
We have had a few incidents since we've reopened where guests have been very aggressive towards staff. We are looking for the mechanics of how you ask a guest to leave and then physically remove them from campus. Do you involve security? Do your managers ask them to leave and escort them to the exit? We are just not sure of a good procedure for this and would like some feedback on how you handle if this has come up at your institution.
Thanks,...
Add New Module