Welcome to ACM Groupsite - ACM's Online Community!
ACM Groupsite is the Association of Children's Museums' central hub online. It's a space where children's museum staff, stakeholders, and partners can view upcoming events from ACM, network with other children's museum professionals, and ask for advice, share ideas, and access resources on our discussion boards.
The ACM Member Resource Community and Hand to Hand Community are benefits for ACM members. If you are interested in joining ACM, contact Membership@ChildrensMuseums.org.
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RECENT ACTIVITY
Susan Foutz posted a new Topic
Monday, Aug 17, 2026 at 12:53 PM
Evaluation course beginning on Sept 1: Enroll now!
Evaluation in Informal Science Settings: Posted on behalf of Inform Evaluation and Research
We are pleased to announce a new online course intended for informal science education professionals to build your evaluation competencies. Evaluation in Informal Science Settings equips you with the knowledge and practical skills needed to effectively evaluate programs and exhibits. Whether you are new to evaluation or looking to streng...
Valerie Coffman posted a reply on Re: Customer Service Handbooks for Frontline Staff
Monday, Aug 17, 2026 at 9:49 AM
Said: We are an emerging museum, and would love to be connected to these resources as well. Claudia, also happy to thought partner with you if that's helpful!Valerie
Marisa Tracey posted a new Topic
Sunday, Aug 16, 2026 at 2:02 PM
Train and Steel Exhibit Ideas
We are in the exploratory phases of researching a new exhibit at The Johnstown Children's Museum and are thinking about an exhibit on trains while also tying in Johnstown's steel history.
We do already have a train table and model trains on display. We also have windows with a great view of the tracks outside our building, for which I have created a large train bingo board.
What are some train or steel history/making elements you have in your museums that work w...
We do already have a train table and model trains on display. We also have windows with a great view of the tracks outside our building, for which I have created a large train bingo board.
What are some train or steel history/making elements you have in your museums that work w...
Claudia Bustos posted a new Topic
Friday, Aug 14, 2026 at 8:13 PM
Customer Service Handbooks for Frontline Staff
Hello Folks,
I am in conversation with my friend and colleague Stephanie Nemcok from the Calgary Public Library who wanted to know if I had access to any Customer Service Handbook developed for use for frontline staff. She thought museums would have something like this. Our organization doesn't, so I got curious and thought I would ask here if anyone would be willing to share their customer service handbooks to me and her as examplars?
I can be reached at the Lawrence...
I am in conversation with my friend and colleague Stephanie Nemcok from the Calgary Public Library who wanted to know if I had access to any Customer Service Handbook developed for use for frontline staff. She thought museums would have something like this. Our organization doesn't, so I got curious and thought I would ask here if anyone would be willing to share their customer service handbooks to me and her as examplars?
I can be reached at the Lawrence...
Madeline Hobart posted a new Topic
Friday, Aug 14, 2026 at 7:54 PM
What Small Things do You do to Show Appreciation for Museum Donors?
Hi!
We've traditionally given small handmade gifts at our fundraising gala to guests who have donated over a certain amount to our museum, often necklaces or other wearables they can then wear around the gala the same night. This was originally to both show our sincere appreciation with the handcrafted item, and to be a good conversation starter at the gala. Anecdotally, we've had a handful donors say they donated higher amounts in order to get one of these items as well.
We've traditionally given small handmade gifts at our fundraising gala to guests who have donated over a certain amount to our museum, often necklaces or other wearables they can then wear around the gala the same night. This was originally to both show our sincere appreciation with the handcrafted item, and to be a good conversation starter at the gala. Anecdotally, we've had a handful donors say they donated higher amounts in order to get one of these items as well.
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