Welcome to ACM Groupsite - ACM's Online Community!
ACM Groupsite is the Association of Children's Museums' central hub online. It's a space where children's museum staff, stakeholders, and partners can view upcoming events from ACM, network with other children's museum professionals, and ask for advice, share ideas, and access resources on our discussion boards.
The ACM Member Resource Community and Hand to Hand Community are benefits for ACM members. If you are interested in joining ACM, contact Membership@ChildrensMuseums.org.
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RECENT ACTIVITY
Carol Sayler posted a reply on Re: Staffing: Costs, Discipline, Customer Service
Thursday, Aug 11, 2022 at 5:32 PM
Said: Yes, I think we have the exact same thing. We are working to improve. We are trying to heal the floor staff, back office "divide". We are trying to improve communications. We just hired a Director of Operations and one job i...
Haley Morgan posted a reply on Re: Staffing: Costs, Discipline, Customer Service
Thursday, Aug 11, 2022 at 5:12 PM
Said: Thank you for your responses. I took over this operations position and also was added in charge of the Early Education Curriculum with my educator background. A lot of our staff are teenagers or between the ages of 20-22. Not all are gi...
Carol Sayler posted a reply on Re: Staffing: Costs, Discipline, Customer Service
Thursday, Aug 11, 2022 at 4:49 PM
Said: I work in HR and I am curious about what is happening elsewhere. We recently had some turnover and with this we learned we have room for improvement. Fortunately this hasn't impacted customer service to date.
Lilliana Maflin posted a reply on Re: Admission questions......How much do you ch...
Thursday, Aug 11, 2022 at 4:45 PM
Said: Atlanta, GA we do variable pricing and our pricing is based on demand. We charge the same price for anyone 12 months and older.Prices on Tuesays (slowes day of week) $13.95 weekdays $17.95 weekends $19.95. schoo...
Jamie McDowell posted a reply on Re: Staffing: Costs, Discipline, Customer Service
Thursday, Aug 11, 2022 at 4:41 PM
Said: Hi Haley!I work in operations and while it is always a fluid situation, I feel like we have a good and improving program. Can you elaborate on the issues you're seeing?
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