Welcome to ACM Groupsite - ACM's Online Community!
ACM Groupsite is the Association of Children's Museums' central hub online. It's a space where children's museum staff, stakeholders, and partners can view upcoming events from ACM, network with other children's museum professionals, and ask for advice, share ideas, and access resources on our discussion boards.
The ACM Member Resource Community and Hand to Hand Community are benefits for ACM members. If you are interested in joining ACM, contact Membership@ChildrensMuseums.org.
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Danielle Desjardin posted a reply on Re: Asking Guests to Leave
Thursday, Jul 15, 2021 at 8:33 AM
Said: I have unfortunately had to ask guests to leave. We do not have security on staff. I have verbally told them they need to leave the Museum and we will refund their tickets. One time this worked and I was able to walk them out without fu...
Heather Sellgren posted a reply on Re: Asking Guests to Leave
Thursday, Jul 15, 2021 at 8:15 AM
Said: I'm quite interested in this because we, too, have had incidents of guests being very rude and confrontational to staff as it relates to our mask requirement.
Lauren Kaye posted a new Topic
Wednesday, Jul 14, 2021 at 7:09 PM
Asking Guests to Leave
Hello,
We have had a few incidents since we've reopened where guests have been very aggressive towards staff. We are looking for the mechanics of how you ask a guest to leave and then physically remove them from campus. Do you involve security? Do your managers ask them to leave and escort them to the exit? We are just not sure of a good procedure for this and would like some feedback on how you handle if this has come up at your institution.
Thanks,...
We have had a few incidents since we've reopened where guests have been very aggressive towards staff. We are looking for the mechanics of how you ask a guest to leave and then physically remove them from campus. Do you involve security? Do your managers ask them to leave and escort them to the exit? We are just not sure of a good procedure for this and would like some feedback on how you handle if this has come up at your institution.
Thanks,...
Jason Sandberg posted a reply on Re: Sensory Rooms doubling as Nursing Mother Ar...
Tuesday, Jul 13, 2021 at 12:17 PM
Said: We have combined ours. In a small room in a "quieter" corner of the museum we created our "Quiet Room" It has a nice rug, a glider chair, baby changing station, book case with some chill books, a reading lamp, small mood/projection ligh...
Hedy Hendrickson posted a reply on Re: Status of Air Moving Exhibits
Tuesday, Jul 13, 2021 at 9:50 AM
Said: We have kept our Amazing Airways exhibit open since reopening. There have not been any concerns from visitors about its safety. It still gets used just as much as pre-pandemic. We switched to only using small scarves in it s...
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