Welcome to ACM Groupsite - ACM's Online Community!
ACM Groupsite is the Association of Children's Museums' central hub online. It's a space where children's museum staff, stakeholders, and partners can view upcoming events from ACM, network with other children's museum professionals, and ask for advice, share ideas, and access resources on our discussion boards.
The ACM Member Resource Community and Hand to Hand Community are benefits for ACM members. If you are interested in joining ACM, contact Membership@ChildrensMuseums.org.
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RECENT ACTIVITY
Marian King posted a reply on Re: Asking Guests to Leave
Thursday, Jul 15, 2021 at 9:44 AM
Said: We also are having people become aggressive over our mask requirement and speaking very angrily and loudly to staff. In a couple of instances it felt that they wanted to get into a confrontation. (cell phone out, speaking lo...
Erin Ray posted a reply on Re: Incident Report Procedure
Thursday, Jul 15, 2021 at 8:42 AM
Said: Thank you both!
Danielle Desjardin posted a reply on Re: Incident Report Procedure
Thursday, Jul 15, 2021 at 8:36 AM
Said: We have an incident report policy in place for Management only. We do not have staff fill out the reports only Managers. When I do have to fill out a report and a staff member is involved in any form, I take their statement with the inc...
Danielle Desjardin posted a reply on Re: Asking Guests to Leave
Thursday, Jul 15, 2021 at 8:33 AM
Said: I have unfortunately had to ask guests to leave. We do not have security on staff. I have verbally told them they need to leave the Museum and we will refund their tickets. One time this worked and I was able to walk them out without fu...
Heather Sellgren posted a reply on Re: Asking Guests to Leave
Thursday, Jul 15, 2021 at 8:15 AM
Said: I'm quite interested in this because we, too, have had incidents of guests being very rude and confrontational to staff as it relates to our mask requirement.
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