Welcome to ACM Groupsite - ACM's Online Community!
ACM Groupsite is the Association of Children's Museums' central hub online. It's a space where children's museum staff, stakeholders, and partners can view upcoming events from ACM, network with other children's museum professionals, and ask for advice, share ideas, and access resources on our discussion boards.
The ACM Member Resource Community and Hand to Hand Community are benefits for ACM members. If you are interested in joining ACM, contact Membership@ChildrensMuseums.org.
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RECENT ACTIVITY
Kerstin Landwer posted a reply on Re: Staffing: Costs, Discipline, Customer Service
Friday, Aug 12, 2022 at 9:15 AM
Said: If you are seeing negative behaviors, I cannot emphasize the importance of documentation. Follow the three-step method of discipline: 1. Verbal warning (document informally)2. Written warning (document and have the employee...
Teresa Craft posted a reply on Re: Staffing: Costs, Discipline, Customer Service
Thursday, Aug 11, 2022 at 6:47 PM
Said: Even our small staff sometimes feels a rift between floor and office people - which is not helped by the fact that the offices are in a different building. Some things we have done to help show/remind everyone of the different job dutie...
Ashlin Lee posted a reply on Re: CM Training Programs & Resources
Thursday, Aug 11, 2022 at 6:35 PM
Said: Hello Brigid! I am over in Seattle and we are just getting to some of our trainings. Did you end up finding anything helpful?
Carol Sayler posted a reply on Re: Staffing: Costs, Discipline, Customer Service
Thursday, Aug 11, 2022 at 5:32 PM
Said: Yes, I think we have the exact same thing. We are working to improve. We are trying to heal the floor staff, back office "divide". We are trying to improve communications. We just hired a Director of Operations and one job i...
Courtney Corbett posted a reply on Re: Staffing: Costs, Discipline, Customer Service
Thursday, Aug 11, 2022 at 5:12 PM
Said: Thank you for your responses. I took over this operations position and also was added in charge of the Early Education Curriculum with my educator background. A lot of our staff are teenagers or between the ages of 20-22. Not all are gi...
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