Welcome to ACM Groupsite - ACM's Online Community!
ACM Groupsite is the Association of Children's Museums' central hub online. It's a space where children's museum staff, stakeholders, and partners can view upcoming events from ACM, network with other children's museum professionals, and ask for advice, share ideas, and access resources on our discussion boards.
The ACM Member Resource Community and Hand to Hand Community are benefits for ACM members. If you are interested in joining ACM, contact Membership@ChildrensMuseums.org.
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Sarah Scates posted a reply on Re: Credit Card Processing Fees
Friday, Feb 14, 2025 at 1:21 PM
Said: Hi Stephanie,
For online purchases, I think this is usually done as a “transaction fee” added per ticket or per order in the Cart. For years, Oakland Zoo had a $2 transaction fee and we got almost zero complaints, probably because it was so...
John Farrimond posted a reply on Re: Credit Card Processing Fees
Friday, Feb 14, 2025 at 12:47 PM
Said: Outside of raising ticket prices to absorb the CC charges, I feel the lowest bar is to offer patrons a checkbox option to pay the credit card fees if they would like to do so. On the subject of fees, I know that PayPal has a 1.99% rate ...
Lore Linton posted a reply on Re: Credit Card Processing Fees
Friday, Feb 14, 2025 at 12:45 PM
Said: Hey Stephanie,In 2022, we began passing credit card processing fees to visitors. The feedback was neutral at the time, with no major complaints or pushback. Now, everyone is used to it. The most difficult part of the ...
Melissa Motyer posted a reply on Re: Credit Card Processing Fees
Friday, Feb 14, 2025 at 12:38 PM
Said: We implemented optional credit card processing fees for online transactions last summer and I haven't had any complaints from Members. I think optional is a good way to go, as many folks don't mind but some folks would likely complain i...
Stephanie Siler posted a new Topic
Friday, Feb 14, 2025 at 12:29 PM
Credit Card Processing Fees
Hi everyone! Looking for opinions on passing the credit card processing fee onto our visitors for General Admission and Membership sales. Has anyone experienced positive or negative feedback from patrons? Can anyone give advice or recommendations on the best ways to go about this?
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