Welcome to ACM Groupsite - ACM's Online Community!
ACM Groupsite is the Association of Children's Museums' central hub online. It's a space where children's museum staff, stakeholders, and partners can view upcoming events from ACM, network with other children's museum professionals, and ask for advice, share ideas, and access resources on our discussion boards.
The ACM Member Resource Community and Hand to Hand Community are benefits for ACM members. If you are interested in joining ACM, contact Membership@ChildrensMuseums.org.
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RECENT ACTIVITY
Amelia Reising posted a reply on Re: Difficult Members
Thursday, Jan 30, 2025 at 3:13 PM
Said: I so love Sheila's answer above.
Laurel Droz posted a reply on Re: Difficult Members
Thursday, Jan 30, 2025 at 2:29 PM
Said: That's really difficult, I'm sorry you're experiencing that. My perspective is informed by being on the guest's side of this experience as another (unrelated) guest disrupts the museum. And, for lack of a better phrase, it really sucked...
Sarah Scates posted a reply on Re: Difficult Members
Thursday, Jan 30, 2025 at 2:00 PM
Said: In my opinion, we always have the right to rescind a membership because of conduct/policy violations. That’s the extreme and I wouldn’t go there first, but similar to the steps of managing an underperforming employee – verbal warning, writte...
Sheila Spalding posted a reply on Re: Difficult Members
Thursday, Jan 30, 2025 at 1:40 PM
Said: I empathize with the challenges you are facing, as maintaining a positive and respectful environment in a museum setting can be difficult when expectations are not being met.The first thing that comes to mind when reading you...
Taylor Stevenson posted a new Topic
Thursday, Jan 30, 2025 at 12:10 PM
Difficult Members
Hello,
I hope this message finds you well. I am reaching out to gather insights and best practices from others in similar environments regarding how to manage families that consistently disregard museum rules and guidelines. Specifically, I am dealing with a situation where one member family repeatedly fails to follow the expectations set by our programming staff.
This family’s child regularly engages in disruptive behavior, including running through the museum, disre...
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