Welcome to ACM Groupsite - ACM's Online Community!
ACM Groupsite is the Association of Children's Museums' central hub online. It's a space where children's museum staff, stakeholders, and partners can view upcoming events from ACM, network with other children's museum professionals, and ask for advice, share ideas, and access resources on our discussion boards.
The ACM Member Resource Community and Hand to Hand Community are benefits for ACM members. If you are interested in joining ACM, contact Membership@ChildrensMuseums.org.
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RECENT ACTIVITY
Sarah Scates posted a reply on Re: Member Harassing Staff
Tuesday, Jan 28, 2025 at 12:54 PM
Said: This has happened a handful of times in the last 10 years at Oakland Zoo.
We dropped the membership and issued a full refund, citing their behavior as the reason. Giving a full refund takes the wind out most complaints. And we document the b...
Alicia Nunez posted a reply on Re: Possible ICE Raids in Museums
Tuesday, Jan 28, 2025 at 12:29 PM
Said: I had a training with my floor and front desk team about this. Like Josh, I found the National Immigrant Law Center to be informative and helpful. I also ordered Red Cards (immigrant rights card...
Member Harassing Staff
Hi,
Has anyone had to deal with situations where a member or guest makes inappropriate or harassing comments towards staff? If so, how have you handled this?
Has anyone had to deal with situations where a member or guest makes inappropriate or harassing comments towards staff? If so, how have you handled this?
Carter Polakoff posted a reply on Re: Possible ICE Raids in Museums
Tuesday, Jan 28, 2025 at 11:11 AM
Said:
Lisa Williams posted a reply on Re: Possible ICE Raids in Museums
Tuesday, Jan 28, 2025 at 10:06 AM
Said: These are great suggestions everyone. And thank you for the resources @Joshua Kay. I welcome any additional ideas as time moves on. Hoping that this never becomes a reality at any of our sites.
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