Welcome to ACM Groupsite - ACM's Online Community!
ACM Groupsite is the Association of Children's Museums' central hub online. It's a space where children's museum staff, stakeholders, and partners can view upcoming events from ACM, network with other children's museum professionals, and ask for advice, share ideas, and access resources on our discussion boards.
The ACM Member Resource Community and Hand to Hand Community are benefits for ACM members. If you are interested in joining ACM, contact Membership@ChildrensMuseums.org.
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Kari Casey posted a reply on Re: What do you call your floor staff?
Monday, May 22, 2023 at 3:16 PM
Said: I heard the term "play facilitator" at the ACM conference this year, and I thought it was genius! This way when people are hired, they are well aware that they will need to interact with the kids and keep the energy playful and positive...
Hannah Hausman posted a reply on Re: Golf Exhibit
Monday, May 22, 2023 at 3:04 PM
Said: Thanks Kim!
Jamie McDowell posted a reply on Re: What do you call your floor staff?
Monday, May 22, 2023 at 2:46 PM
Said: We have our Guest Experience Team, as they are charged with the responsibility of creating a great guest experience. That's mean playing and resetting, being knowledgeable and helpful at the desk, having ownership over everything ...
Janis Evora-Benton posted a reply on Re: What do you call your floor staff?
Monday, May 22, 2023 at 2:42 PM
Said: I would also love to hear what everyone is calling their Floor Staff. We have our Visitor Service Associate for our floor staff and we have our Educators. I have heard Play Facilitator at the New Orleans Children Museum.
Erica Campbell posted a new Topic
Monday, May 22, 2023 at 2:33 PM
What do you call your floor staff?
Currently our floor staff are called Museum Educators, but we are looking to change it up to something more fun and more indicative of what they actually do on a day-to-day basis. I would love to hear what different museums use for titles for the front-line staff. Our staff is responsible for keeping the museum orderly, leading tours, story times, lessons and general interaction with our daily guests and making sure everyone is having fun and interacting with the exhibits and us.
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